Free Parcel Concierge Service

Now Available

We are excited to announce our new Parcel Concierge service is available at Sportsco and Strandbags. Parcel Concierge is a convenient way for customers to collect online orders from Broadmeadows Central without leaving their car.

You can easily place an order by contacting the store number and placing a phone order.

After you have finalised your booking, the store will process a contactless eftpos or credit card payment over the phone and provide a receipt.

Operating Time: The service is available from 10am-4pm.

Location: The Parcel Concierge pick-up point is located off Pascoe Vale Road in the Centre Management Loading Dock area. There are four dedicated bays for customer item collection.

FAQ

What is Parcel Concierge?

Parcel Concierge is a convenient new way for customers to collect online orders from Broadmeadows Central without leaving their car.

How do I place an order?

Contact the retailer’s store number. Quote the description of the item as well as any other specific information e.g. size, colour.

Where is the Parcel Concierge pick-up point?

The pick-up point is located off Pascoe Vale Road in the Centre Management Loading Dock area. There are four dedicated bays for customer item collection.

What time is Parcel Concierge available?

The service is available from 10am-4pm.

How do I pay for my item/s?

After you have finalised your booking, the store will process a contactless eftpos or credit card payment over the phone and provide a receipt.

What are the benefits of Parcel Concierge?

Benefits of the Parcel Concierge program for customers include:

  • Customers can select a specific collection time - easing order collection congestion
  • Customers can remain in their vehicles during collection – reducing any physical interaction and adhering to social distancing requirements
  • Parcel Concierge orders are QR code tracked from placement through to collection, for added peace of mind
  • Customers can place multiple orders with different retailers for collection during a single visit to the centre
  • The centre drive-in location is safe and secure, with designated Broadmeadows Central team members managing the order transfer from store to customer